Privacy Policy
Your privacy is important to us. Flexline Facility Experts LLC, doing business as “The Flexline” (“we,” “us,” or “our”), is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights under applicable laws, including privacy laws in Virginia, Maryland, and Washington, D.C. By using our services or website (www.theflexline.com), you agree to the terms described below.
Information We Collect
We collect information that you voluntarily provide so we can deliver our services. This may include:
- Name, email address, phone number, and service details
- Payment information for billing
- Non-personal information such as IP address, browser type, and general website usage data
We do not sell or rent your personal information to third parties.
How We Use Your Information
We use your information only for purposes related to operating and improving our services, including:
- Scheduling and performing requested services (HVAC, plumbing, electrical, commercial services, asbestos services, and corporate solutions)
- Communicating about appointments, updates, or inquiries
- Billing, invoicing, and service reminders—including SMS notifications if you opt in
SMS / Text Messaging (TCPA Compliance)
- Service reminders and appointment updates
- Promotional messages and special offers
- Important alerts or notifications
Message & data rates may apply. Opt-out: Text STOP at any time. Help: Text HELP or contact us at 703-869-2922 or Service@theflexline.com.
Your phone number will not be shared with third parties for marketing.
Sharing Information
We may share your information only with trusted third-party providers who help us operate (such as billing, scheduling, and payment processing). These providers must keep your information
confidential.We may also disclose information if required by law or necessary to protect our rights, safety, or property.
Third-Party Websites
Cookies and Tracking
We may use cookies and similar technologies to enhance your browsing experience. Cookies do not contain personal information unless you choose to provide it.
You can disable cookies in your browser settings, but some features may not work properly.
To opt out of third-party tracking or remarketing tools, you may use:
Children Under 13
Our services are not directed to children under 13. We do not knowingly collectinformation from children under 13 in compliance with COPPA.
Data Security
We use reasonable and industry-standard measures to protect your information. While no system is completely secure, we work to reduce risks of unauthorized access, disclosure, or misuse.
Changes to This Policy
We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised effective date. Continued use of our services indicates your acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information,
contact us: The Flexline
Phone: 703-869-2922
Email: Service@theflexline.com